Contact Support
If the Troubleshooting guide did not resolve your issue, our support team is available to assist you.
How to Reach Us
Method 1: In-App Support (Recommended) Click the "?" icon in the bottom right corner of the terminal. This opens a direct chat with our support staff.
Average Response Time: 15 minutes (during business hours).
Method 2: Email For inquiries regarding compliance, partnerships, or institutional accounts (API Tier 3), please email us.
General Support:
[email protected]Institutional Sales:
[email protected]Security Reports:
[email protected]
Information to Provide
To help us solve your problem faster, please include the following in your message:
Wallet Address: (The public address starting with
0x...)Transaction Hash: (If applicable)
Browser & Device: (e.g., Chrome on Windows 11)
Description: A clear explanation of what you were trying to do when the error occurred.
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